1. Introduction

Welcome to Pavona Ratna. These Terms & Conditions govern your access to and use of our website (www.pavonaratna.com) and our products and services. By using our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully before making any purchase.

2. Management

This website (www.pavonaratna.com) is managed by Shivangi Singh.

3. Product Information

• All product images shown are for reference only. Actual products may slightly differ in color, size, or finish due to lighting and display settings.
• Since most of our jewelry is handcrafted, minor variations are natural and do not qualify as defects.
• Pavona Ratna strives to provide accurate descriptions and details; however, typographical or technical errors may occasionally occur.

4. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• We reserve the right to modify product prices at any time without prior notice.
• Full payment is required at checkout using approved payment methods listed on our website.
• In the event of a payment failure, your order will not be confirmed until payment is successfully processed.

5. Orders & Shipping

• Orders are processed after successful payment confirmation.
• Estimated delivery timelines are provided on product pages and may vary based on location.
• We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
• Ownership of goods transfers to you upon successful delivery.

6. Returns, Exchanges & Refunds

Our return and refund process is governed by our detailed Return & Refund Policy. Please review the policy carefully before initiating any return, exchange, or refund request.

7. Intellectual Property Rights

• All text, images, designs, logos, and other materials displayed on Pavona Ratna are the exclusive property of Pavona Ratna or its licensors.
• Unauthorized copying, distribution, or use of any content or design is strictly prohibited.
• Any misuse or infringement will result in appropriate legal action.

8. User Conduct

By using our website, you agree not to:

• Violate any laws, rights, or terms related to the use of this site.
• Interfere with website operations or attempt unauthorized access.
• Provide false, misleading, or fraudulent information during checkout or communication.

9. Limitation of Liability

• Pavona Ratna is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
• We make no warranties that our website will be error-free or uninterrupted at all times.
• You agree that your use of our site and products is at your sole risk.

10. Indemnification

You agree to indemnify and hold harmless Pavona Ratna, its owners, employees, and partners against any claims, damages, or expenses resulting from your misuse of our website or violation of these terms.

11. Third-Party Links

Our website may contain links to third-party websites. Pavona Ratna does not control or endorse these external websites and is not responsible for their content, policies, or practices.

12. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to our collection and use of your data as described in that policy.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

14. Changes to Terms

Pavona Ratna reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated terms will be effective immediately upon being posted on this page.

15. Contact Us

For questions, feedback, or clarification regarding these Terms & Conditions, please contact:
Email: customercare@pavonaratna.com
Phone / WhatsApp: +91-9918370456