FAQ

Answer

Finding your favorite jewellery is easy on Pavona Ratna! You can:

  • Use the Search Bar at the top of the website to type the product name (e.g., “Golden Necklace” or “Gem Bracelet”).

  • Browse through our categories such as Necklaces, Earrings, and Bracelets to explore all available designs.

  • Use filters like color, price, or collection type to narrow down your options quickly.

? Tip: You can also check our New Arrivals or Best Sellers sections to discover trending pieces from Pavona Ratna.

Answer

At Pavona Ratna, we want you to love every piece you purchase.
If you receive a damaged item, you may initiate a return within 3–5 business days of receiving your order by contacting us via email or WhatsApp.
The item must be unused, unworn, and in its original packaging.

  • You need to contact our support team at customercare@pavonaratna.com within 3–5 business days of delivery.

  • Once your return is approved, we’ll guide you through the easy return or replacement process.

Please note: Customized or clearance items may not be eligible for return.

Answer

We’re truly sorry if you received a defective or damaged product. At Pavona Ratna, we take quality very seriously and ensure every item is carefully checked before shipping.

If you receive a damaged item, please contact us within 48 hours of delivery at customercare@pavonaratna.com with clear photos and a short video of the issue. Once verified, we will process your refund or replacement within 3–5 business days.

Note: The product must be returned in its original packaging for a successful refund or exchange.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 15 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Defective products which are covered under the manufacturer's warranty.
  4. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.