At Pavona Ratna, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

• Personal Information: Name, email address, contact number, billing and shipping address collected during order placement.
• Payment Information: Details necessary for transaction processing through secure payment gateways.
• Non-Personal Information: Browser type, device information, IP address, and website usage data.

2. How We Use Your Information

• To process and deliver your orders efficiently.
• To communicate order updates, offers, and promotional messages (only if opted-in).
• To improve website functionality, user experience, and service quality.
• To prevent fraudulent transactions and ensure site security.

3. Data Protection and Security

We adopt industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. All payment information is encrypted and processed through trusted payment gateways.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and personalize content. You may choose to disable cookies through your browser settings, but some features may not function properly.

5. Sharing of Information

• We do not sell, rent, or trade your personal information to third parties.
• Information may be shared with logistics partners and payment processors solely to fulfill your orders.
• We may disclose information if required by law or to protect our legal rights.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal data.

7. Your Rights

• You may request to update, correct, or delete your personal information.
• You can opt out of promotional emails by clicking the unsubscribe link in any email.

8. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the revised date clearly indicated.

9. Contact Us

If you have any questions about our Privacy Policy or data handling practices, please contact us at:
Email: customercare@pavonaratna.com

Phone / WhatsApp: +91-9918370456

Last Updated: October 2025